Last issue we covered step 1 of the “Have a SEAT” coaching method for coaching unsafe behaviors. There we saw that the first step is to stop the action and get them to a safe place. The next step is to engage them in a conversation about that unsafe behavior.
Remember, the S.E.A.T. method stands for:
“Engage the employee”
Start the engagement step by noting your personal observation, and the goal of keeping each other safe. Keep it non-confrontational and respectful. Something along the lines of:
Observe: “[Name], I was walking by and I happened to notice you working over here. It looks like you’re pretty busy so I won’t take much of your time.”
Then connect that to the safety goals of the company:
Goal: “[Name] as you know, our safety goal here at xyz company is to help each other get home safely to our families every day, and to say something if we see something that looks like it might be unsafe.”
Behaviors and Consequences: “[Name], I noticed that you were up there working and that you weren’t tied off, and it looked like there was a good chance you could have fallen. Were you aware of how close you came to the ledge? What do you think could have happened if you had lost your footing or stepped out too far?”
Now, it’s important here not to sound condescending or patronizing. Make it natural, and show genuine care and concern throughout.
We’re not quite finished with the engagement step of this coaching method, but we’ll save the rest for the next issue. That’s it for this edition of Recordable INSIGHTS. We’ll see you next time.
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