• Tier-1 Support Specialist (T1SS) Certification Class

Tier-1 Support Specialist (T1SS) Certification Class

The ever-changing world of a high-tech customer-support environment places ever-increasing demands on support specialists and help desk analysts to meet the technical and business needs of the customer while providing unsurpassed customer care. Balancing these responsibilities can be challenging, but Tier-1 Support Specialist training will prepare you to meet this challenge.

You’ll learn . . .

• the steps for incident and problem management
• how creativity enhances problem solving
• best practices for the call-handling process and service management
• how to deal with difficult customer-service situations
• enhance your personal and professional competencies
• how to manage customer expectations
• the role of technology in the support environment
• core support processes and where you fit in
• common service-delivery methods and how to adjust your approach with each one
• the importance of working as an active team member
• how to work in ethically, productively and with confidence

Who Should Attend?
This course is the pathway for attaining SPC Tier-1 Support Specialist (T1SS) Certification and is recommended for front-line support techs, support specialists and help desk analysts and professional who want to develop their knowledge and skills for delivering world-class customer and technical support.

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Tier-1 Support Specialist (T1SS) Certification Class

  • Product Code: t1ss
  • Availability: In Stock
  • $995.00


  • 5 or more $895.00
  • 10 or more $795.00
  • 20 or more $695.00

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